18:40
Before arrival
Guests are on the way and need the basics without waiting for a callback.
- Parking instructions
- Late check-in steps
- Access and room details
For hotels & boutique hotels
No 24/7 front desk? Sara keeps it present.
For hotels and boutique hotels without round-the-clock reception, Sara answers the routine guest requests that never stop: late arrivals, Wi-Fi, parking, breakfast times, extra towels, local tips. Guests still feel looked after. Staff only step in when something truly needs staff.
Always on overnight, during shift changes and on off-site hours.
Grounded in your property's own procedures, not generic hospitality scripts.
Escalates urgent, sensitive or operational issues to the right person.
The shift that never clocks out
Sara is online
23:57
During the night
Routine requests still get an answer even when reception is closed.
- Wi-Fi and room information
- Breakfast and checkout times
- Local recommendations
06:45
Morning handoff
Staff start the day with context, not with a pile of missed messages.
- Escalated issues summarized
- Guest context preserved
- Only the real exceptions remain
24/7
guest-facing presence, even when the desk is not staffed
WhatsApp
the channel guests already use without installing anything new
Your playbook
answers grounded in your hotel, your rooms, your policies
Human when needed
operations, complaints and urgent issues routed to staff fast
The requests that fill your nights
Routine for the guest. Expensive for the desk.
These are the messages that keep boutique hotels and lean hospitality teams permanently half-on. Sara handles them in seconds, with your property's own answers.
Arrival
Hi, we're landing late. Can we still check in after midnight?
SaraYes. Late check-in is available. I'll guide you step by step with the entrance code, the lift instructions and how to reach your room when you arrive.
In-room
What's the Wi-Fi password? And do you have extra pillows?
SaraThe Wi-Fi is PalazzoGuest and the password is chianti2026. For extra pillows, message me your room number and I'll pass the request to the team.
Stay
What time is breakfast tomorrow? Is it on the terrace?
SaraBreakfast is served from 7:00 to 10:30. Weather permitting, the terrace opens from 7:30. If it rains, service moves to the indoor salon.
Local
Could you suggest a good wine bar within walking distance?
SaraYes. The best nearby option is Enoteca del Teatro, 6 minutes on foot. It is strong on local bottles and light dinners. If you want, I'll send the walking link too.
Clear boundaries
Sara covers the routine. Your team keeps the judgement.
The point is not to fake a receptionist. The point is to give every guest a fast, useful first response, and involve staff immediately when the situation becomes operational, emotional or high-stakes.
Handled by Sara
High-frequency requests that follow your hotel's rules and local knowledge.
- arrival instructions and access steps
- Wi-Fi, breakfast, checkout, parking and room basics
- transport, nearby restaurants and local suggestions
- simple pre-arrival and in-stay guidance in the guest's language
Escalated to staff
Anything that needs discretion, a decision, or an actual human intervention on property.
- complaints, upset guests and reputation-sensitive moments
- room changes, refunds and commercial exceptions
- maintenance, lockouts, safety issues or anything urgent
- requests that are missing from the hotel's knowledge base
How it goes live
Set up once. Use it every shift.
Sara is not another portal for your team to babysit. We structure your hotel's knowledge once, define the escalation path, and then guests can reach her where they already are.
Map the property
Rooms, access flow, parking, breakfast, amenities, policies, common guest questions, local recommendations. We turn your operating knowledge into Sara's memory.
Define the handoff
We align who gets what: front office, owner, night contact, maintenance, guest relations. When Sara escalates, the request lands with context.
Go live on property
Guests reach Sara through WhatsApp, QR codes, pre-arrival messages or in-room prompts. The experience feels immediate from the first stay.
The guest should feel that the hotel is still there, even when the desk is not.
For boutique hotels especially
Warmth matters more when the team is lean.
Boutique hotels win on taste, calm and personal care. They lose trust when a late-arriving guest finds silence. Sara keeps the property responsive without turning it into a call center or a generic bot experience.
She answers in the guest's language, speaks from your hotel's own knowledge, and gives staff a cleaner morning handoff. The result is simple: fewer missed moments, fewer repetitive calls, and a front desk presence that extends beyond the desk itself.
Keep the hotel present. Even off-shift.
If your hotel or boutique hotel cannot justify a 24/7 front desk, Sara is the layer that keeps guests answered, reassured and routed correctly.