Built on trust. And on the official rails.
Your guests share check-in times, names and the occasional passport detail. We treat that the way we'd want ours treated — and we run only on infrastructure that's meant for it.
GDPR by default
Locals operates in the EU. Personal data must be processed only for providing and securing the Sara service, according to the applicable agreements and privacy policy.
Where your data lives
Infrastructure, storage regions and subprocessors are documented for customers during onboarding and in the applicable data-processing agreement.
The official WhatsApp Business API
Sara is designed to work through supported business messaging integrations. Availability and configuration depend on the customer's setup.
What Sara does — and doesn't — do with data
- Answers from your knowledge base only. If something isn't there, she escalates to you instead of guessing.
- Purpose limitation. Conversation data is used to provide and secure the service according to the customer agreement.
- Retention controls. Retention and deletion terms are agreed with each customer.
- Access controls. Only you and authorised teammates can read your homes' conversations.
AI transparency
Sara is an AI concierge. Hosts are responsible for presenting the service transparently and complying with the disclosure rules that apply to their use case.
Your paperwork
Data-protection documentation and subprocessor information are available to prospective customers on request.
Talk to a human about security
Questions before you sign? Write to hello@asklocals.com and a person — not Sara — will answer.